Refunds & Returns

Last Updated: August 2026

At ClothesVibes, most of our products are made to order. Some products may also be personalized or customized based on the customer’s selections.

Because our products are made to order, please review this policy carefully before placing your order.

Eligible Returns

Eligible non-personalized products may be returned within 7 days of delivery.

To be eligible for a return:

  • You must contact us within 7 days of receiving your order.
  • The item must be unworn and unwashed.
  • The item must be free of pet hair, odors, stains, or other signs of use.
  • The item must be returned in its original condition and packaging.
  • The return must be approved by ClothesVibes before the item is shipped back.
  • The customer is responsible for return shipping costs.

Once an approved return is received and inspected, the eligible product price will be refunded to the original payment method.

Original shipping charges are non-refundable for standard returns.

Personalized and Customized Products

Personalized and customized products are final sale and cannot be returned or exchanged because they are made specifically according to the customer’s selections.

Please carefully review all personalization details, including names, text, numbers, colors, sizes, and other customization information before completing your purchase.

If a personalized or customized item arrives damaged, defective, incorrectly produced, or does not match the approved order, please contact us so we can review the issue and provide an appropriate resolution.

How to Request a Return

To request a return, please email [email protected] with:

  • Your order number
  • The reason for the return
  • Photos of the item, if requested

We will review your request and provide return instructions if the item is eligible.

Please do not send an item back before receiving return instructions from ClothesVibes.

Return Address:

16491 NW 49th Ave
Miami Gardens, FL 33014
USA

If a returned item does not meet our return requirements, it may be sent back to the customer at the customer’s expense.

Non-Returnable Items

The following products are final sale and cannot be returned:

  • Personalized or customized products
  • Seasonal or holiday-themed products
  • Products specifically marked as final sale
  • Items discounted by 30% or more
  • DTF transfers, where applicable

This does not affect your rights regarding products that arrive damaged, defective, or incorrectly fulfilled.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos clearly showing the issue
  • A description of the problem

We will review the claim. If the issue is verified, we may provide a replacement or full refund, depending on the circumstances.

For verified damaged, defective, or incorrectly fulfilled orders, ClothesVibes will provide instructions for the next steps. Customers should not return the item unless instructed to do so.

Order Cancellations and Modifications

Because our products are made to order, orders generally cannot be canceled or modified after they are placed.

Please carefully review the following information before completing your purchase:

  • Product
  • Style
  • Size
  • Color
  • Shipping address
  • Personalization details, where applicable

Once an order enters production, we may be unable to make changes or cancel the order.

Refund Processing

Approved refunds are issued to the original payment method used to place the order.

After a refund has been issued by ClothesVibes, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Original shipping charges are non-refundable for standard returns.

Lost or Delayed Packages

If your package is delayed or appears to be lost while in transit, please first check the tracking information and contact USPS or the applicable carrier for assistance.

If the tracking status shows that your package was Delivered, but you cannot locate it, please contact the carrier to request further assistance.

We may review individual cases and assist where possible. However, ClothesVibes cannot guarantee a replacement or refund for packages confirmed as delivered by the carrier.

For additional information about shipping and delivery, please see our Shipping Policy.

Contact Us

If you have questions about a return, refund, damaged order, or other issue with your purchase, please contact us:

Email: [email protected]

WhatsApp: Chat with us